WinBerry Casino Terms and Conditions

These Terms and Conditions set out the rules that govern your use of our platform and describe the legal relationship between you and us. They explain your obligations as an account holder, the responsibilities we accept as an operator, and the practical rules that apply to account verification, deposits, withdrawals, promotions and dispute handling. By registering or using our services you agree to comply with these terms.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We may require you to verify your identity and address before allowing certain actions, including withdrawals, changes to personal details and access to some promotions. If you suspect unauthorised access, you must notify us immediately through the contact options available in your account.

Account limits and security

We may apply deposit, wagering and withdrawal limits to your account for security, regulatory or responsible gambling reasons. You may set or adjust personal limits via your account settings or by contacting customer support. We will take reasonable steps to protect your personal data and financial information, and we expect you to follow best practices for keeping your login details secure.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and capable of entering a binding agreement. Only one account is permitted per person, household and payment method unless otherwise agreed by us. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where we suspect fraud, multi-accounting or other breach of these terms.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes abusing promotions, colluding with other users, using automated methods to access the platform, attempting to manipulate game outcomes or facilitating money laundering. We may suspend or close accounts and void winnings where we have reasonable grounds to suspect prohibited activity.

General bonus and promotion rules

Promotions are governed by specific terms that apply in addition to these general terms. Promotional offers are only available to accounts that meet the stated eligibility and wagering requirements. We may limit participation to one offer per person, household or device. Winnings from promotional funds may be subject to wagering conditions and maximum bet rules. We may cancel, alter or withdraw promotions at our discretion where required for operational, legal or regulatory reasons.

Deposits and withdrawals

Payment methods available to you are shown in the cashier. We may require proof of ownership for payment instruments and documentation to satisfy anti-money laundering checks. Withdrawals are subject to verification and any applicable limits. We reserve the right to withhold funds or pause withdrawals while verification is in progress. Any fees charged by third-party payment providers are your responsibility.

Dispute resolution

If a dispute arises, contact our support team promptly with full details and supporting documents. We will investigate and aim to resolve disputes fairly. Where an issue cannot be resolved directly, we may refer the matter to an independent dispute resolution service where available and where both parties agree to use that service.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated to you by notification on the platform or by other reasonable means. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not accept the changes, you should stop using the service and may close your account in accordance with the account closure procedures.