Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues and general feedback. Reach out for help with bonuses, mobile access or troubleshooting; live chat is the quickest way to get a reply. Email us if you need to send documents or prefer written confirmation. We aim to respond clearly and promptly so you can continue playing with confidence, and payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; English and French) |
| General enquiries | [email protected] (business enquiries, account help; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission details) |
| Phone | +1 604 732 4918 (press 1 for support; voicemail available) |
| Working hours | Mon-Sun, 09:00-02:00 ET (chat live most hours; hours subject to change) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line, your account ID and up-to-date contact details to help us process your request quickly. Attach any relevant files or ID copies. We typically respond within a few hours. Send all inquiries to [email protected].
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are usually handled the same day, while complex matters such as KYC checks, security reviews or large-value withdrawal disputes can take longer depending on the issue and required verifications. We appreciate your patience and will keep you updated throughout the process.
Feedback
Have an idea that could make Winberry better? Tell us what you think about the games, payment methods, promotions, or how the site works on your phone. We review feedback carefully and use your suggestions to improve the website and the service you receive. Share your thoughts with our support team anytime.