Responsible Gambling Policy

At WinBerry Casino we are committed to safer gambling and to helping players keep their play safe, controlled and enjoyable. Player safety is a priority for us, and we provide practical tools and clear information so you can manage time, spending and access to your account. If you ever feel your play is getting out of control, we encourage you to use our tools and reach out for support.

Player protection principles

We aim to protect vulnerable players and promote responsible behaviour. We do this by offering straightforward account controls, monitoring for signs of risky play and by training our support team to respond quickly and respectfully. We support legal gambling age rules and require all players to be of legal age to play in their province.

Activity-control tools

Our account tools are built to give you control. From your profile you can set limits, take breaks and close your account. These tools are immediate, simple to apply and reversible where appropriate. If you need help changing settings, our support team can walk you through the options.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Typical ranges include CA$50 to CA$1,000 per day, but you can choose amounts that fit your budget. Limits take effect as soon as they are saved and apply across all payment methods.

Loss limits and time limits

Loss limits let you cap net losses over a set period. Session limits and reality checks remind you how long you have been playing and how much you have staked. You can set short breaks, daily session caps or longer time limits to help manage play patterns.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options are available. You can choose a temporary exclusion for a set number of days or a longer-term exclusion up to permanent closure. During self-exclusion your account is blocked from play and from marketing communications where feasible.

Signs of problematic behaviour

Common signs that gambling may be becoming a problem include chasing losses, spending more time or money than intended, neglecting work or family commitments, and feeling distressed about gambling. If you notice these signs in yourself or someone you care about, consider using our controls and seeking professional advice.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and session limits, schedule regular breaks, avoid gambling when upset or under the influence, and keep a record of wins and losses. If you rely on someone else for financial decisions, consider restricting payment methods on your account.

Professional help and support organisations

If you need extra support, contact local or provincial services such as ConnexOntario, Gamblers Anonymous or your provincial problem gambling helpline. You can also speak with your family doctor or local mental health services for referrals. Seeking help early makes a difference, and we encourage anyone affected by gambling harm to reach out.