User Privacy Policy
This Privacy Policy explains what information we collect, how we use it and the steps we take to protect your privacy when you create an account, make deposits or otherwise use our services in Canada. We take a practical approach to data handling: we collect what we need to operate your account, keep you secure and meet legal obligations, and we aim to be clear about your choices and rights.
Types of data we collect
Personal data
When you register an account we collect basic personal details needed to manage your account and verify identity. This typically includes your name, date of birth, email address, phone number, billing address and government ID where required for verification. We also store account credentials and any communications you send to our support team.
Technical data
We collect technical and device information such as IP address, browser type, device identifiers, operating system, and location data derived from your IP address. We also log usage data like pages visited, games played, timestamps and connection events to help maintain the service and troubleshoot issues.
Transactional data
Transactional records include deposits, withdrawals, currency used, payment method details, transaction timestamps and account balance history. We keep transaction logs for operational, anti-fraud and compliance reasons.
How we use your information
We use the data we collect to:
- create and manage your account and respond to support requests;
- process deposits, withdrawals and refunds with payment providers;
- perform identity verification and comply with legal or regulatory obligations;
- prevent fraud, detect suspicious activity and ensure account security;
- maintain service operation, fix technical issues and improve site performance;
- send important account and transactional messages; and
- send marketing messages only where you have agreed to receive them and while you have not withdrawn consent.
Data protection practices
We use standard technical and organisational measures to protect personal information. These include encrypted connections (TLS), controlled access to systems, password protections and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their roles. We retain personal data only as long as necessary for our business purposes and to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support security. Some cookies are essential for account operation. Others help us measure performance or provide optional features. You can manage cookie settings in your browser or via the cookie banner. Third-party services used for analytics or advertising may set their own cookies under their policies.
Your rights
Access, correction and deletion
You have the right to request access to your personal data, ask for corrections to inaccurate information and request deletion in accordance with applicable law. To exercise these rights, sign in to your account settings or contact [email protected]. We will verify your identity before processing requests. In some cases we may need to retain certain data for legal, tax or fraud-prevention reasons.
Information sharing and third parties
We share personal data with trusted third parties who support our services, including payment processors, identity verification providers, fraud detection services and technical hosting partners. These providers process data on our behalf under contract and are required to protect it. We may disclose information to comply with legal obligations or to respond to lawful requests from authorities. We do not sell personal data and we may share aggregated, non-identifiable statistics publicly.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where required, communicated to account holders. If you have questions about our privacy practices or wish to exercise your rights, please contact [email protected].